Customer Privacy Policy
Maintaining Data Privacy and Data Protection is a priority for SEE Services Ltd.
Please read this Privacy Notice carefully to understand when we may collect
personal data, how and why we use it, the legal basis of this use, and your
rights with respect to the processing.
The company responsible for this is:
SEE Services Ltd, 62-70 Fowler Road, Hainault, Essex, IG6
3UT
Registered in England and Wales with company number 08854191
Please direct any questions relating to Data Privacy including
this notice to -enquiry@see-services.com or by writing to the above address.
This privacy policy gives you information about how we collect and
use your personal data through your use of https://www.see-ev.com/ (the Website) and our EV App,
including any data you may provide when you register with us, sign up to our
newsletter or purchase a product or service.
This website is not intended for children and we do not knowingly
collect data relating to children.
Controller
SEE EV Ltd is the controller and
responsible for your personal data (referred to as we, us or our in this
privacy policy.
The Website and the EV App are owned and
operated by Clenergy Ltd (Clenergy).
Personal data we may collect
We may collect and process the following data from you:
Identity:
e.g. title, name, address.
Contact:
details of how to contact you e.g. email address, telephone numbers, any other
information you choose to divulge as part of a query.
Financial:
e.g. bank account and payment card details.
Property:
details of a property / location: e.g. address.
Vehicle:
details of your vehicle: e.g. make and model.
Transaction:
e.g. details about payments to and from you and other detail of products or
services you have purchased from us.
Profile
data: e.g. your username and password and account information if you register
for an account with us.
Any
other personal information that you provide to us during a phone call.
Marketing
Preference: your consent for us to send marketing materials, preferred
channels.
Technical:
e.g. information about website visits, interactions, IP address, login data,
browser type and version, time zone setting and location, browser plug-in types
and versions, operating system and platform, device ID and other technology on
the devices you use to access our website or app.
Your
communications with the company for tracking faults.
When do we collect your personal
data?
We use different methods to collect data from and about you
including through:
·
Your
interactions with us. You may give us your personal data by filling in online
forms or by corresponding with us. This includes personal data you provide when
you:
o apply for our services;
o create an account on our website or
app;
o contact
us with an enquiry effectively;
o request marketing to be sent to you;
o contact us by phoning our Customer
Service team.
·
Third
party processors such as Clenergy who collect data on our behalf when you use
the Website or the App.
·
Third
party payment processors such as Stripe who collect your financial data and
contact data on our behalf when you make a payment through the Website or the
App.
How we use your personal data.
LEGAL BASIS
The law requires us to have a legal basis for collecting and using
your personal data. We rely on one or more of the following legal bases:
·
Performance
of a contract with you:
Where we need to perform the contract, we are about to enter into or have
entered into with you in relation to a potential purchase of products or
services from us. You will be invited to provide additional personal data
needed for us to handle your enquiry effectively. This may include Property
and/or Vehicle information.
·
Legitimate
interests: We may use your
personal data where it is necessary to conduct our business and pursue our
legitimate interests, for example to prevent fraud and enable us to give you
the best and most secure customer experience. We make sure we consider and
balance any potential impact on you and your rights (both positive and
negative) before we process your personal data for our legitimate interests. We
do not use your personal data for activities where our interests are overridden
by the impact on you (unless we have your consent or are otherwise required or
permitted to by law).
·
Legal
obligation: We
may use your personal data where it is necessary for compliance with a legal
obligation that we are subject to. We will identify the relevant legal
obligation when we rely on this legal basis.
·
Consent: We rely on consent only where we
have obtained your active agreement to use your personal data for a specified
purpose, for example if you subscribe to an email newsletter. If you decide to
provide us with Marketing Preference data indicating consent for us to send you
marketing information, we will retain this data and use it along with the
associated Contact information to deliver information about products and
services we feel may be of interest to you.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
|
Purpose/Use |
Type of Data |
Legal Basis |
|
To register you as a new customer |
Identity Contact |
Performance of a contract with you |
|
To process your order including: (a)
Managing
payments, fees, charges; and (b)
Collect
and recover money owed to us. |
Identity Contact Financial Transaction Marketing Preference |
Performance of a contract with you Legitimate interests (to recover money owed to us) |
|
To manage our relationship with you which will include: (a)
Notifying
you about changes to our terms or privacy policy (b)
Dealing
with your requests, complaints and queries |
Identity Contact Profile Marketing Preference |
Performance of a contract with you Comply with a legal obligation Legitimate interests (to keep records) |
|
To administer and protect our business and this website
(including troubleshooting, data analysis, testing, system maintenance,
support, reporting and hosting of data) |
Identity Contact Technical |
Necessary for our legitimate interests (for running our
business, provision of administration and IT services, network security, to
prevent fraud and in the context of a business reorganisation or group
restructuring exercise) Necessary to comply with a legal obligation |
|
To deliver relevant website content and online advertisements to
you and measure or understand the effectiveness of the advertising we serve
to you |
Identity Contact Profile Usage Marketing Preference Technical |
Necessary for our legitimate interests (to study how customers
use our products/services, to develop them, to grow our business and to
inform our marketing strategy) |
|
To send you relevant marketing communications and make
personalised suggestions and recommendations to you about goods or services
that may be of interest to you based on your Profile Data |
Identity Contact Technical Usage Profile Marketing Preference |
Necessary for our legitimate interests (to carry out direct
marketing, develop our products/services and grow our business) Consent, having obtained your prior consent to receiving direct marketing
communications |
You will receive marketing communications from us if you have
requested information from us or purchased goods or services from us and you
have not opted out of receiving the marketing. You can ask to stop sending you
marketing communications at any time by contacting us.
The links to the other providers are used to enable you to get
discounts and other associated services from those providers. The legal basis
for taking this information is consent as it is your decision to add this data
You may only provide us with the personal data of another person
if you have previously obtained that persons consent to the processing of
their personal data, have informed them of our identity as a Data Controller
and of the nature of the processing taking place. Records must be retained by
you as evidence of this consent and provided to us on request.
Where we are processing your data based on your Consent, you can
withdraw this consent at any time. We provide simple ways of doing this where
we can (e.g. cookie consent form, unsubscribe links in emails). In any instance
you can ask for your consent to be withdrawn by contacting us by email at admin.See-ev@see-services.com by phone or letter to
our Customer Services team. Customer Service contact details are provided on
our website and written communications.
How long do we keep your
information?
We
ensure personal data is kept only for so long as is necessary for the purpose
for which such information is collected, after which we make it
non-identifiable or delete it.
The actual length of time data is retained will depend on the
purpose for which it was collected. In the case of Contact data relating to an
enquiry not resulting in any further agreement between us we will delete
personal data six months after the date of our last contact. In the case of
personal data from recorded calls, we will delete these calls after four
months. For web shop purchases, we do not retain payment card details after
completion of the payment transaction.
You have certain rights to request deletion of your personal data
at any time under rights described below.
Who do we share your personal data
with?
We may disclose your personal information to third parties who
provide software services, host the servers supporting our websites or provide
services to other aspects of our operations. These servers are installed in
secure data centres located within the EEA.
We may disclose your personal information to any member of our
group, which means our subsidiaries, strategic partner(s) or strategic
sponsor(s), our ultimate holding company and its subsidiaries as defined in
section 1159 of the UK Companies Act 2006, its strategic partner(s) or
strategic sponsor(s). We may also share your data with third parties to whom we
may choose to sell, transfer or merge parts of our business or our assets.
Alternatively, we may seek to acquire other businesses or merge with them. If a
change happens to our business, then the new owners may use your personal data
in the same way as set out in this privacy policy.
As part of our GDPR compliance obligations, we are duty bound to
check when personal data may be shared with third parties to ensure that they
apply the same or greater controls in terms of data protection. We require all
third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to
use your personal data for their own purposes and only permit them to process
your personal data for specified purposes and in accordance with our
instructions.
If we are under a duty to disclose or share your personal data in
order to comply with any legal obligation or in order to enforce or apply other
agreements;
To protect the rights, property or safety of the company, our customers or others.
We
have risk assessed where personal information may be
transferred outside the UK or EEA. As part of our own due diligence, we have
identified that personal data held by
the company resides in the EU. the company
will continue to monitor this, considering any 3rd party provider changes in
the future. We do not transfer your personal data outside the UK
DATA SECURITY
We have put in place appropriate
security measures to prevent your personal data from being accidentally lost,
used or accessed in an unauthorised way, altered or disclosed. In addition, we
limit access to your personal data to those employees, agents, contractors and
other third parties who have a business need to know. They will only process
your personal data on our instructions and they are subject to a duty of
confidentiality.
We have put in place procedures to deal
with any suspected personal data breach and will notify you and any applicable
regulator of a breach where we are legally required to do so.
Changes to our privacy notice
We may make minor changes to our Privacy notice in the future and
will post these to this page on our website. If we make any significant changes,
we will take additional steps to inform you.
Your rights relating to Personal
Data
As a data subject, you have certain rights which we aim to uphold
as follows. You will not usually have to pay a fee to exercise any of these
rights.
Right
to access: You can ask us for a copy of personal data we hold about you.
Right
to rectification: You can ask us to correct any error you identify in data we
hold about you.
Right
to erasure: You can ask us to delete data we hold about you. We will do so
unless we have a compelling reason to retain (e.g. legal requirement,
prevention of fraud).
Right
to restrict processing: You can ask us to stop using your personal data.
Right
to data portability: You can ask us to provide your personal data in a form
suitable for use by another organisation.
Right
to object: You can object to our processing where we are doing so under the
legal basis of Legitimate Interest.
If you would like to contact us in connection with exercising any
of these rights please do by email- enquiry@see-services.com or by phone (02085026900)
or letter to our Customer Services team. Customer Service contact details are
provided on our website and written communications. We aim to respond to any
requests you make within seven (7) working days.
Queries and Complaints
If you have questions or concerns to our handling of your personal
data, please contact our Data Protection Officer using the contact details
provided at the top of this notice.
Website Links
Our website may contain links to third-party sites. This privacy
notice does not apply to those third-party sites. If you follow a link to any
of these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these
sites or their policies.